Customer Service

FAQ

Events

Who should attend a Solution Tree event? You! Thousands of educators from a variety of schools and districts have benefited from attending Solution Tree events. Whether you are a superintendent, principal, curriculum director, or classroom teacher, you are guaranteed a full PD experience that offers essential frameworks for improved student performance.

What is the difference between a workshop, an institute, a summit, and a hybrid? See event chart.

Do I need to have a team to attend a 2-day workshop? No—but we recommend it! Research suggests attending with a team allows you to apply your learning more seamlessly; however, if your team can't make it, you can always bring the event keynote back to your school or district.

How do I register a team? Please register members at the same time. To add an individual to the group, call Customer Service at 800.733.6786.

Will a workshop be worthwhile for me to attend as an individual, or should I wait until I can register a team? While most workshops include built-in team time, many individuals attend with a train-the-trainer approach and plan their presentation during team time.

How do I register more than one individual at a time? Change the number in the quantity field, and additional registration forms will populate. If you are planning to register 11 or more individuals, please use our multiple registration form. Email multiple registration forms to registration@solution-tree.com.

Are meals included at Solution Tree events? Refer to the event agenda for details.

Can I email my registration for an event? Yes, send your registration to registration@solution-tree.com. We will follow up with any additional information.

If an event is sold out, what can I do? Contact Customer Service at 800.733.6786 to discuss waiting lists and alternative events or to explore streaming the event live to your school or district.

How do I substitute another attendee for a registration I have already confirmed? Send your substitution request to registration@solution-tree.com. Please include the name of the individual currently registered, the event, and your substitute's name and email address.

How do I cancel my registration? Email registration@solution-tree.com. Cancellations more than 90 days prior to the event require a $75 processing fee per person ($100 per person for events in Canada). Cancellations between 10 and 90 days prior to the event require half the registration fee per person. Cancellations less than 10 days prior to the event will receive no refund.

What if I need to convince my boss that this is a worthwhile learning experience? Use these valuable tools and information to discuss the highlights of this and all Solution Tree events: Nine Reasons to Attend a Solution Tree Event (PDF) and A Letter to Your Boss (DOC).

How do I receive credit for attending a Solution Tree event? You will receive a certificate of attendance two weeks after the event. If you did not receive your certificate, please contact events@solution-tree.com.

How many CEUs will I receive for attending a Solution Tree event? The number of continuing education units granted varies depending on event type and length. Email registration@solution-tree.com for information about a specific event.

How do I bring a Solution Tree event to my school or district? Start the conversation by calling Customer Service at 800.733.6786. We're always happy to discuss your needs!

Webinars

Are your webinars recorded? Yes, and they are posted on our webinars page.

Can I get credit for attending webinars? We don't offer credit, but you can get proof that you attended by emailing your request to webinars@solution-tree.com.

ebooks

How do I purchase ebooks from Solution Tree or Marzano Research Laboratory? You may purchase ebooks in a variety of formats for different devices, platforms, web browsers, and user needs. Some of the most popular are:

  • Amazon (for Kindle)
  • Baker & Taylor (Axis 360, for libraries)
  • Barnes & Noble (for Nook)
  • Blio (for Windows, Android, and iOS)
  • Follett (Titlewave, for libraries)
  • Apple iBookstore (for iPhone/iPad)
  • Kobo (for Kobo readers)
  • VitalSource (for higher education)

Not all titles are available in all formats; new titles are added regularly.

Email Customer Service, or call 800.733.6786, Monday–Friday 7:00 a.m.–6:00 p.m. Eastern.

On-Site PD

I've never planned a professional development day. Where do I start? Give us a call (888.763.9045), and we'll guide you through the booking process. Our team will match you with an expert poised to meet your school's or district's unique needs.

What are the costs? Costs vary by expert, and travel and accommodation expenses are often included in the price. We'll work with you to create a sustainable plan that's budget friendly.

How can I learn about an expert before I decide? Check out a comprehensive listing of topics and experts. You can even view video clips of our experts in action. Or, call us (888.763.9045), and we'll help you choose.

Will I be able to contact the expert before my PD date(s)? Absolutely! After the contracting process is complete, we'll put you in touch with your expert to plan for your PD date(s).

What can my staff do to prepare? We're happy to recommend relevant books, videos, webinars, and other resources to help your team prepare for your PD date(s). Your expert may also have suggestions.

How long is a typical PD workshop? A typical workshop lasts six to seven hours, including time for lunch and breaks.

Are resources included with the PD date(s)? In most cases, resources are not included in the price of your PD; however, volume discounts are available. We're happy to work with you to select materials that complement the focus of your PD.

How far in advance should I book my PD? We book dates as far in advance as two years and as close as two weeks before. We recommend that you try for sometime in between. Generally, a variety of factors, such as the time of year, the expert's schedule, etc., affect the process.

What's the best way to follow up a PD date(s)? Our interactive web or video conferences are a wonderful platform for following up with an expert.

Am I responsible for making my expert's travel arrangements? No, our experts handle their own travel arrangements.

Online Courses

How do I access my course? For credit card purchases, you will receive an email confirmation with your course access code. Your course begins once you receive your access code. You'll receive a reminder two weeks before your course access expires. For check or purchase orders, the order submitted online will not be confirmed until Solution Tree receives the check or a copy of the official purchase order. Your purchase order must note payment terms of net 30 days. We cannot process purchase orders that do not note these payment terms.

What if I need to withdraw from the course? Refund requests for online courses must be received within 10 days from the date of purchase.

What are the technical requirements for equipment, software, and web access? You don't need any special software. High-speed Internet access is best for streaming videos. The courses are compatible with most browsers (use compatibility mode for Internet Explorer 9).

What is the format of the reading assignments? PDF

Will I have access to the reading material once my course has expired? Yes. You will have access to the reading material for your personal use after your course has expired.

How long will it be after I enroll before I have access to the course? You will receive your login when payment is received. If you call to enroll, it may be the next day. If you enroll using a check or purchase order, you will receive your login when payment is received.

Does Solution Tree charge sales tax? Yes. Solution Tree charges sales tax for purchasers in some states. Tax-exempt organizations will be prompted to enter their tax-exempt number during checkout. Please see Tax-Exempt Orders for more information, or call Customer Service at 800.733.6786.

Press/Publishing

Where can I find information about publishing with you? Visit our Publish With Us page.

If I would like to submit a book proposal, who do I speak to? Visit our Publish With Us page.

Who do I contact for copyright questions/permissions? Email your request to pubs@solution-tree.com.

I am a college professor and would like to get a desk copy of your book. Please submit an Adoption Review Copy Request.

Shipping

What are your shipping and handling rates? Do they change for expedited orders? On our Product Orders page, you will find our shipping and handling rates, as well as additional fees for expedited (rush) shipping.

About how long will it take me to receive my order? Ground orders within the continental US should be received three to seven days after the order is placed.

General/Other

What is your address? 555 North Morton Street, Bloomington, IN 47404

I would like to purchase a copy of Mike Mattos's Time Bomb video to use in my school. Where can I get it? Unfortunately, we have not been able to secure the rights to a song used in the video, so it is unavailable at this time.

I'm a qualified speaker. Can I become a PLC associate or Solution Tree presenter? Visit our Present for Us page.

Can you send me your Federal ID/Form W-9? Download our Federal ID/Form W-9.

I've changed schools, jobs, districts, etc. How can I update my information or be removed from your mailing list? Email us your request.

Marzano Research Laboratory

What is Solution Tree's connection to Marzano Research Laboratory? Solution Tree announced a joint venture in 2008 with internationally acclaimed researcher Dr. Robert J. Marzano to create Marzano Research Laboratory (MRL). For more information on this partnership, see the MRL website.