Customer Service

FAQ

Events

Who should attend a Solution Tree event? You! Thousands of educators from a variety of schools and districts have benefited from attending Solution Tree events. Whether you are a superintendent, principal, curriculum director, or classroom teacher, you are guaranteed a full PD experience that offers essential frameworks for improved student performance.

What is the difference between a workshop, an institute, a summit, and a hybrid? See event chart.

Do I need to have a team to attend a 2-day workshop? No—but we recommend it! Research suggests attending with a team allows you to apply your learning more seamlessly; however, if your team can't make it, you can always bring the event keynote back to your school or district.

How do I register a team? Please register members at the same time. To add an individual to the group, call Customer Service at 800.733.6786.

Will a workshop be worthwhile for me to attend as an individual, or should I wait until I can register a team? While most workshops include built-in team time, many individuals attend with a train-the-trainer approach and plan their presentation during team time.

How do I register more than one individual at a time? Change the number in the quantity field, and additional registration forms will populate. If you are planning to register 11 or more individuals, please use our multiple registration form. Email multiple registration forms to registration@solution-tree.com.

Are meals included at Solution Tree events? Refer to the event agenda for details.

Can I email my registration for an event? Yes, send your registration to registration@solution-tree.com. We will follow up with any additional information.

If an event is sold out, what can I do? Contact Customer Service at 800.733.6786 to discuss waiting lists and alternative events or to explore streaming the event live to your school or district.

How do I substitute another attendee for a registration I have already confirmed? Send your substitution request to registration@solution-tree.com. Please include the name of the individual currently registered, the event, and your substitute's name and email address.

How do I cancel my registration? Email registration@solution-tree.com. Cancellations more than 90 days prior to the event require a $75 processing fee per person ($100 per person for events in Canada). Cancellations between 10 and 90 days prior to the event require half the registration fee per person. Cancellations less than 10 days prior to the event will receive no refund.

What if I need to convince my boss that this is a worthwhile learning experience? Use these valuable tools and information to discuss the highlights of this and all Solution Tree events: Nine Reasons to Attend a Solution Tree Event (PDF) and A Letter to Your Boss (DOC).

How do I receive credit for attending a Solution Tree event? You will receive a certificate of attendance two weeks after the event. If you did not receive your certificate, please contact events@solution-tree.com.

How many CEUs will I receive for attending a Solution Tree event? The number of continuing education units granted varies depending on event type and length. Email registration@solution-tree.com for information about a specific event.

How do I bring a Solution Tree event to my school or district? Start the conversation by calling Customer Service at 800.733.6786. We're always happy to discuss your needs!

Webinars

Are your webinars recorded? Yes, and they are posted on our webinars page.

Can I get credit for attending webinars? We don't offer credit, but you can get proof that you attended by emailing your request to webinars@solution-tree.com.

ebooks

How do I purchase ebooks from Solution Tree or Marzano Research Laboratory? You may purchase ebooks in a variety of formats for different devices, platforms, web browsers, and user needs. Some of the most popular are:

  • Amazon (for Kindle)
  • Baker & Taylor (Axis 360, for libraries)
  • Barnes & Noble (for Nook)
  • Blio (for Windows, Android, and iOS)
  • Follett (Titlewave, for libraries)
  • Apple iBookstore (for iPhone/iPad)
  • Kobo (for Kobo readers)
  • VitalSource (for higher education)

Not all titles are available in all formats; new titles are added regularly.

Email Customer Service, or call 800.733.6786, Monday–Friday 7:00 a.m.–6:00 p.m. Eastern.

On-Site PD

I've never planned a professional development day. Where do I start? Give us a call (888.763.9045), and we'll guide you through the booking process. Our team will match you with an expert poised to meet your school's or district's unique needs.

What are the costs? Costs vary by expert, and travel and accommodation expenses are often included in the price. We'll work with you to create a sustainable plan that's budget friendly.

How can I learn about an expert before I decide? Check out a comprehensive listing of topics and experts. You can even view video clips of our experts in action. Or, call us (888.763.9045), and we'll help you choose.

Will I be able to contact the expert before my PD date(s)? Absolutely! After the contracting process is complete, we'll put you in touch with your expert to plan for your PD date(s).

What can my staff do to prepare? We're happy to recommend relevant books, videos, webinars, and other resources to help your team prepare for your PD date(s). Your expert may also have suggestions.

How long is a typical PD workshop? A typical workshop lasts six to seven hours, including time for lunch and breaks.

Are resources included with the PD date(s)? In most cases, resources are not included in the price of your PD; however, volume discounts are available. We're happy to work with you to select materials that complement the focus of your PD.

How far in advance should I book my PD? We book dates as far in advance as two years and as close as two weeks before. We recommend that you try for sometime in between. Generally, a variety of factors, such as the time of year, the expert's schedule, etc., affect the process.

What's the best way to follow up a PD date(s)? Our interactive web or video conferences are a wonderful platform for following up with an expert.

Am I responsible for making my expert's travel arrangements? No, our experts handle their own travel arrangements.

Online Courses

How long do the courses take?

CEU course 15 hours
3 Semester Hour course 45 hours
District version 15 or 45 hours (depending on district needs)

How long do I have access to complete the course?

CEU course 2 months
3 Semester Hour course 3 months
District version 4 months

How do I access my course? For credit card purchases, you will receive an email confirmation with your course access code. Your course begins once you receive your access code. You'll receive a reminder two weeks before your course access expires. For check or purchase orders, the order submitted online will not be confirmed until Solution Tree receives the check or a copy of the official purchase order. Your purchase order must note payment terms of net 30 days. We cannot process purchase orders that do not note these payment terms.

What if I need to withdraw from the course? Refund requests for online courses must be received within 10 days from the date of purchase.

How is my work on the course scored? Each course is scored differently and contains a combination of coursework, participant reflection, quizzes, activities, and more. Only the 3 Semester Hour and district versions have a midterm and a final exam.

For the 3 Semester Hour course, you'll receive feedback from certified educators. Grades on the midterm and final will be calculated using a rubric (provided to you). Grades are then submitted to Brandman University for credit.

Can I see what the course looks like before enrolling? View the walkthrough.

What are the technical requirements for equipment, software, and web access? You don't need any special software. High-speed Internet access is best for streaming videos. The courses are compatible with most browsers (use compatibility mode for Internet Explorer 9).

What if I have trouble accessing the course? Who do I contact? Call 800.728.0032 Monday through Friday, 8:30 a.m.–5:30 p.m. Eastern, or email solutiontree@kdsi.org. Be prepared to give your browser name and version (for example, Internet Explorer 10).

Will I have access to the ebook once my course has expired? You will not continue to have access to your ebook after your course has expired.

What is the format of the ebook? The ebook comes in a PDF format.

If my school district pays for the CEU version, can I pay the extra $280 to upgrade to the 3 Semester Hour course? You may pay the extra, but we must know before you enroll. Contact KDS at solutiontree@kdsi.org before you begin the course to arrange upgrades and payment.

Can I upgrade the district version of the course that was customized for my district? If your districtwide course is customized for 45 hours, yes, you can choose to purchase the 3 Semester Hour course by paying the extra $220. You can upgrade to the 3 Semester Hour course at any time during the course. Contact KDS at solutiontree@kdsi.org.

What university provides the 3 Semester Hours? Brandman University

How do I claim the 3 Semester Hours for my course? Credit is issued through Brandman University after they receive your final grade. Visit www1.kdsi.org/courses/Brandman-University for more information.

Is the credit I receive from Brandman University transferable? Credit from Brandman University is nontransferable.

How can I tell if the credits will apply to my state requirements? Credits vary by state and district. Check your state here: www.kdsi.org/Professional-Development.aspx. If you do not see your state listed with your course, check back soon, as more states are being added.

My school is outside the US. How can I tell if the credits will apply internationally? Email your questions to solutiontree@kdsi.org.

I want to change some of the names and emails I sent in for my district. Is it too late? Changing names or emails may cause a delay in accessing the course. If the course has been accessed, we cannot issue a refund. If participant information needs to be changed, contact KDS at solutiontree@kdsi.org before you begin the course.

How long will it be after I enroll before I have access to the course? You will receive your login when payment is received. If you call to enroll, it may be the next day. If you enroll through a purchase order, you will receive your login when payment is received.

Does Solution Tree charge sales tax? Yes. Enroll online and contact us if you plan to fax a copy of your sales tax exemption.

Press/Publishing

Where can I find information about publishing with you? Visit our Publish With Us page.

If I would like to submit a book proposal, who do I speak to? Visit our Publish With Us page.

Who do I contact for copyright questions/permissions? Email your request to pubs@solution-tree.com.

I am a college professor and would like to get a desk copy of your book. Please submit an Adoption Review Copy Request.

Shipping

What are your shipping and handling rates? Do they change for expedited orders? On our Product Orders page, you will find our shipping and handling rates, as well as additional fees for expedited (rush) shipping.

About how long will it take me to receive my order? Ground orders within the continental US should be received three to seven days after the order is placed.

General/Other

What is your address? 555 North Morton Street, Bloomington, IN 47404

I would like to purchase a copy of Mike Mattos's Time Bomb video to use in my school. Where can I get it? Unfortunately, we have not been able to secure the rights to a song used in the video, so it is unavailable at this time.

I'm a qualified speaker. Can I become a PLC associate or Solution Tree presenter? Visit our Present for Us page.

Can you send me your Federal ID/Form W-9? Download our Federal ID/Form W-9 here.

I've changed schools, jobs, districts, etc. How can I update my information or be removed from your mailing list? Email us your request.

Marzano Research Laboratory

What is Solution Tree's connection to Marzano Research Laboratory? Solution Tree announced a joint venture in 2008 with internationally acclaimed researcher Dr. Robert J. Marzano to create Marzano Research Laboratory (MRL). For more information on this partnership, see the MRL website.