FAQ

Do I need to have a team to attend a 2-day workshop? Because research indicates that you will enjoy the event more and be more likely to implement new learning if you come with a team, we recommend it. However, we have participants who come alone to every workshop. Our presenters try to optimize the learning by grouping individuals into a team or by finding a like group for the individual to join.

Will this workshop be worthwhile for me to attend as an individual or should I wait until I can register with a team? It depends on the workshop, but most are designed with a team in mind. Several incorporate a fair amount of team planning time. That being said, many individuals attend with a "train-the-trainer" approach and plan their presentation during team time.

Are meals included at your events? It depends on the event, so refer to the individual event webpage for details. Solution Tree has secured venues that are near numerous restaurants.

How do I get proof/credits that I attended one of your events? I did not receive a certificate. Contact institutes@solution-tree.com.

How do I substitute another attendee? Send your request to institutes@solution-tree.com.

Can I email my registration for an event? Yes, email your registration to registration@solution-tree.com.

How do I bring one of your events to my school/area? Call our customer service team at 800.733.6786 or send us an email. We'll be happy to talk with you about your needs.

Are your webinars recorded? Yes, and they are posted for 60 days on our webinars page.

Can I get credit for attending webinars? We don't offer credit, but you can get proof that you attended by emailing your request to webinars@solution-tree.com.

How do I purchase eBooks from Solution Tree, Marzano Research Laboratory, or Triple Nickel Press? You may purchase eBooks in a variety of formats for different devices, platforms, web browsers, and user needs. Some of the most popular are:

• Amazon (for Kindle)
• Baker & Taylor (Axis 360, for libraries)
• Barnes & Noble (for Nook)
• Blio (for Windows, Android, and iOS)
• Follett (Titlewave, for libraries)
• Apple iBookstore (for iPhone/iPad)
• Kobo (for Kobo readers)
• VitalSource (for higher education)

Not all titles are available in all formats; new titles are added regularly.

Our eBookstore is temporarily closed, but you can still access previously purchased eBooks by going to eBook links, entering your email, and clicking “retrieve eBooks.” You'll receive a new link to your eBook(s). If you were logged in to your Solution Tree customer account when you made your purchase, your eBook link will also be available on your account dashboard.

Our customer service department is available to answer additional questions. Call 800.733.6786, Monday–Friday 7:00 a.m.–6:00 p.m. EST or email customer service.

I've never planned a professional development day. Where do I start? Give us a call (888.763.9045), and we'll guide you through the booking process. Our team will match you with an expert poised to meet your school's or district's unique needs.

What are the costs? Costs vary by expert, and travel and accommodation expenses are often included in the price. We'll work with you to create a sustainable plan that's budget friendly.

How can I learn about an expert before I decide? Check out a comprehensive listing of topics and experts. You can even view video clips of our experts in action. Or, call us (888.763.9045), and we'll help you choose.

Will I be able to contact the expert before my PD date(s)? Absolutely! After the contracting process is complete, we'll put you in touch with your expert to plan for your PD date(s).

What can my staff do to prepare? We're happy to recommend relevant books, videos, webinars, and other resources to help your team prepare for your PD date(s). Your expert may also have suggestions.

How long is a typical PD workshop? A typical workshop lasts six to seven hours, including time for lunch and breaks.

Are resources included with the PD date(s)? In most cases, resources are not included in the price of your PD, however, volume discounts are available. We're happy to work with you to select materials that complement the focus of your PD.

How far in advance should I book my PD? We book dates as far in advance as two years and as close as two weeks before. We recommend that you try for sometime in between. Generally, a variety of factors, such as the time of year, the expert's schedule, etc., affect the process.

What's the best way to follow up a PD date(s)? Our interactive web or video conferences are a wonderful platform for following up with an expert.

Am I responsible for making my expert's travel arrangements? No, our experts handle their own travel arrangements.

• About Our Online Courses
• Online Course Credit Types

How long do the courses take?

How long do I have access to complete the course?

How do I access my course? COURSE ACCESS: For credit card purchases, you will receive an email confirmation with your course access code. Your course begins once you receive your access code. You'll receive a reminder two weeks before your course access expires. For check or purchase orders, the order submitted online will not be confirmed until Solution Tree receives the check or a copy of the official purchase order. Your purchase order must note payment terms of net 30 days. We cannot process purchase orders that do not note these payment terms.

What if I need to withdraw from the course? RETURN POLICY: Refund requests for online courses must be received within 10 days from the date of purchase.

How is my work on the course scored? Each course is scored differently and contains a combination of coursework, participant reflection, quizzes, activities, and more. Only the 3 Semester Hour version and district versions have a midterm and a final exam.

For the 3 Semester Hour course, you'll receive feedback from certified educators. Grades on the midterm and final will be calculated using a rubric (provided to you). Grades are then submitted to Brandman University for credit.

Can I see what the course looks like before enrolling? View the walkthrough.

What are the technical requirements for equipment, software, and web access? You don't need any special software. High-speed Internet access is best for streaming videos. The courses are compatible with most browsers (use compatibility mode for Internet Explorer 9).

Can I work on the course on my iPad or iPhone? Yes.

What if I have trouble accessing the course? Who do I contact? Call 800.728.0032 Monday through Friday, 8:30 a.m.–5:30 p.m. (EDT) or email solutiontree@kdsi.org. Be prepared to give your browser name and version (for example, Internet Explorer 10).

How long do I have access to the eBook that comes with the course? Forever. You'll receive a reminder two weeks before your course expires, with instructions on how to keep access to your eBook.

What is the format of the eBook? The eBook comes in a PDF format.

If my school district pays for the CEU version, can I pay the extra $280 to upgrade to the 3 Semester Hour course? You may pay the extra, but we must know before you enroll. Contact KDS at solutiontree@kdsi.org before you begin the course to arrange upgrades and payment.

Can I upgrade the district version of the course that was customized for my district? If your districtwide course is customized for 45 hours, yes, you can choose to purchase the 3 Semester Hour course by paying the extra $220. You can upgrade to the 3 Semester Hour course at any time during the course. Contact KDS at solutiontree@kdsi.org.

What university provides the 3 Semester Hours? Brandman University

How do I claim the 3 Semester Hours for my course? Credit is issued through Brandman University after they receive your final grade. Visit www1.kdsi.org/courses/Brandman-University for more information.

Is the credit I receive from Brandman University transferable? Credit from Brandman University is nontransferable.

How can I tell if the credits will apply to my state requirements? Credits vary by state and district. Check your state here: www.kdsi.org/Professional-Development.aspx. If you do not see your state listed with your course, check back soon, as more states are being added.

My school is outside the US. How can I tell if the credits will apply internationally? Email your questions to solutiontree@kdsi.org.

I want to change some of the names and emails I sent in for my district. Is it too late? Changing names or emails may cause a delay in accessing the course. If the course has been accessed, we cannot issue a refund. If participant information needs to be changed, contact KDS at solutiontree@kdsi.org before you begin the course.

How long will it be after I enroll before I have access to the course? You will receive your login when payment is received. If you call to enroll, it may be the next day. If you enroll on an order being processed through a PO, you will receive your login when payment is received.

Does Solution Tree charge sales tax? Yes. Enroll online and contact us if you plan to fax a copy of your sales tax exemption.

Where can I find information about publishing with you? Visit our Publish With Us page.

If I would like to submit a book proposal, who do I speak to? Visit our Publish With Us page.

Who do I contact for copyright questions/permissions? Email your request to pubs@solution-tree.com.

I am college professor and would like to get a desk copy of your book? Email your request to orders@solution-tree.com.

What are your shipping and handling rates? Do they change for expedited orders? On our Product Orders page, you will find our shipping and handling rates, as well as additional fees for expedited (rush) shipping.

About how long will it take me to receive my order? Ground orders within the continental US should be received three to seven days after the order is placed.

What is your address? 555 North Morton Street, Bloomington, IN 47404

I would like to purchase a copy of Mike Mattos's Time Bomb video to use in my school. Where can I get it? Unfortunately, we have not been able to secure the rights to a song used in the video, so it is unavailable at this time.

I'm a qualified speaker. Can I become a PLC associate or Solution Tree presenter? Visit our Speak With Us page.

Can you send me your Federal ID/Form W-9? Download our Federal ID/Form W-9 here.

I've changed schools, jobs, districts, etc. How can I update my information or be removed from your mailing list? Email us your request.

What is Solution Tree's connection to the Marzano Research Laboratory? Solution Tree announced a joint venture in 2008 with internationally acclaimed researcher Dr. Robert J. Marzano to create Marzano Research Laboratory (MRL). For more information on this partnership, see the MRL website.

What is Triple Nickel Press and what is Solution Tree's connection? Triple Nickel Press grew from an idea within Solution Tree and was inspired by the company's emphasis on innovative publishing, in-demand events, and direct author access. Triple Nickel Press books take a unique view of traditional business topics and encourage global practices in a flat and open world.