Customer Service

Product Orders

Order Processing

In addition to online purchasing, orders may be faxed or mailed to Solution Tree using our order form (US) (PDF).

We accept checks and purchase orders. To expedite your purchase order, you must:

  • Note payment terms of net 30 days from the date of invoice
  • Include shipping and handling costs
  • Include completed order form

Shipping and Handling

For orders within the continental US, add $4 handling fee plus shipping charges of $2 per unit ordered. Add $1 for each additional unit over 100. For orders outside the continental US, add $10 handling plus $3 per unit ordered. Please note that kits may count as multiple pieces when calculating shipping costs.

Solution Tree is not responsible for and will not refund international customs fees.

Examples:

  1. For an order of 12 books and 3 DVDs, shipping would be $30 (15 units x $2) plus $4 handling, for a total shipping and handling cost of $34.
  2. For an order of 150 books, shipping would be $250 ($2 each for first 100 books plus $1 each for next 50 books) plus $4 handling, for a total shipping and handling cost of $254.

Rush Orders

Rush orders received by 12:00 p.m. Eastern may ship the same day. Rush shipping fees are as follows:

  • Overnight: $24 handling plus $4 per unit ordered
  • Two-day: $12 handling plus $3 per unit ordered
  • International express (Alaska, Hawaii, and Canada only): $20 handling plus $4 per unit ordered

Method and Terms of Payment

All payments must be in US funds.

Orders from individuals must be accompanied by check payable to Solution Tree, credit card (VISA, MasterCard, American Express, or Discover), or signed copy of an institutional purchase order. Purchase orders must include shipping and handling charges and note payment terms of net 30 days from the date of invoice. A monthly surcharge of $8.25 will be applied to all past-due invoices.

Quantity Discounts

Bulk discounts are available for quantity purchases of a single title as follows:

  • 10–49 copies.....10%
  • 50–99 copies.....20%
  • 100+ copies......30%

Quantity discounts are available on Solution Tree or Marzano Research titles only.

Return Policy

If for any reason you are not completely satisfied with any Solution Tree product, you may return it (in undamaged and saleable condition) within 30 days of the invoice date for a full refund or credit, less shipping and handling. No returns after 30 days.

All refunds must be requested in writing. A return authorization number must be obtained from Solution Tree prior to any return. Returns without an authorization number will be denied and returned at the sender’s expense. A refund will be issued for the resource only, based upon the condition of the resource when received. Customers will not be issued a refund if they have an unpaid balance. Solution Tree reserves the right to refuse any shipment. Solution Tree will not be responsible for resources lost or damaged in transit. Solution Tree is not responsible for and will not refund international customs fees.