Your information remains confidential. We pledge to regard your privacy with the highest degree of respect.
All information related to the transactions of Solution Tree customers is considered highly confidential. Transaction information about our customers is never sold to any third party. We believe that our customers have a right to know what information we might collect about them—and why. We are pleased to personally address any privacy question or concern with our customers.
We will send email to acknowledge your orders with us. Under no circumstances would we ever expose any of your financial information (e.g., credit card number) in email.
You have the option to create a customer account on our website. All account information is regarded as highly confidential. Any and all private customer information comes to us via secure, encrypted data transmissions. Our customers' credit card information is not stored or archived on any publicly accessible computer system.
We Protect Your Information
We strictly control access to our customer information, and we will not sell or distribute information to a third party under any circumstances without prior notification.
We Use the Toughest Encryption We Can
Our computers are set up to automatically use the highest level of encryption that your web browser (such as Firefox or Internet Explorer) can legally handle. We maintain a full 128-bit digital encryption certificate on our own in-house web servers for your protection.
You Have a Right to Complain
If you believe we have violated your trust—for any reason, at any time, in any manner—we will respond immediately. We pledge to resolve any problem to your satisfaction or work with your choice of recognized consumer advocate toward resolution. We are committed to your personal satisfaction with each and every purchase you make from Solution Tree. Of course, we "can't fix what we don't know is broken," and we sincerely appreciate the opportunity to hear your feedback.
*We reserve the right to change or amend this policy at any time.